Service Packages for PC

Get the most out of your PC, mobile devices and smart devices, too!

Go ahead and free your team to focus on business.

Tech Support 360 gives you the peace of mind of knowing you've got 24/7, remote technical PC, mobile device and even smart device support – without having to hire your own IT staff.

We've got a plan that fits your company. Take a look at our subscriptions or get more details at Compare Service Packages for PC.

Watch the Tech Support 360 intro video to see how the service works!

Advanced Service Package Premium PLUS Service Package
$19.00* per month
per subscription
$28.00* per month
per subscription

Count on a core level of support for your PC's, hardware, operating system, software applications, and for unlimited connected devices, including mobile and smart devices.

Advanced services include:

  • Spyware and virus removal
  • Periodic PC Tune-Ups
  • Wireless network setup
  • Network security setup
  • Software installation and removal
  • Software training
  • Help with multiple connected peripherals
  • Smart Device connectivity assistance

Premium PLUS takes the Advanced Service Package one big step further with unlimited remote PC data storage – plus the mobility that comes with it.

This is our most comprehensive Service Package. You gain:

  • "Set & Forget" auto backup of PC data
  • Unlimited cloud storage for your PC's data
  • Mobile access to your data from web-connected computers, tablets and smartphones
  • The ability to review, share, comment, email or print your documents away from the office
  • Online workspace for collaboration and document sharing

*Each subscription includes technical support for one (1) PC, one (1) tablet and one (1) smartphone. Taxes are extra. One-time setup fee of $89.00 includes first month of service plus a PC Tune-Up with first service call ($139.95 value). Minimum of 1 year term – for details refer to the Service Pricing and Payments Section of the Terms of Service.

Minimum System Requirements: A high speed Internet connection. Windows Vista, Windows 7, Windows 8, or Windows 10 with a minimum of 1 GB system memory. Limited support available for Windows 2000, Windows XP (including Microsoft Office 2003 applications.)

Smartphone or Tablet Device Minimum Requirements: iPhone or iPad with iOS version 3.0 or above, Android based tablet or phone with OS 2.3 version or above, or Windows RT based tablet.

Peripheral Device Minimum Requirements: In order to receive support on a peripheral device, its system requirements must meet PC or MAC subscription (Advanced, Premium, Premium PLUS) Support or One Time Services minimum system requirements. Peripheral devices, i.e., printers, faxes, digital cameras, etc., must be tethered via USB cord to the computer; peripherals do not include tablets or smartphones.

All PC and Mac service packages require a 12 month minimum commitment. Early termination fee is equal to 50% of the monthly recurring rate for the terminated Service Package multiplied by the months remaining in the term.

Smart Device Minimum Requirements: In order to receive support on Smart Devices, the customer’s technology environment (e.g., network, computer, mobile device, application) specifications must meet the minimum system requirements of the supported products (devices and control applications). Technicians will use commercially reasonable efforts to support Smart devices, operating systems, and software covered in the scope of work for services that are currently supported by the original manufacturer. Any technology that is no longer supported by the original manufacturer may have limited support.

Refer to the Learn More page for further details on Smart Device Support.