You've got questions, we've got answers
Tech Support 360 is a live, 24/7, U.S.-based, remote technical support solution that provides direct service over the Internet via a highly secure, online delivery platform. Most of the work we perform for you is handled right over the Internet.
A subscription package includes technical support for (1) PC or (1) Mac, one (1) tablet and one (1) smartphone, software installation/training, network and security setup, configuring your peripherals, assisting with smart devices, as well as managed services like online data backup. Plus more. Our remote, U.S.-based, IT-certified technicians are available to help you 24/7 (either scheduled service or next available).
Choose one of our Subscription Service Packages and you gain the peace of mind that comes with ongoing support - plus the benefit of a predictable monthly cost. Or check out of One-Time Services for just what you need now.
You can count on:
Check out our videos to learn more about Tech Support 360
Tech Support 360 Overview
Get all the facts: Watch the Video.
AT&T Tech Support 360 Backup and Go offers hassle-free online data backup with unlimited storage per PC. Key features for the service include:
Backup and Go secures Mac® and PC files but goes beyond continuous backup. It includes online services that lets you search and view documents on any web-connected device. Documents are displayed for optimized and easy viewing, taking into account the connection speed and display size. You can also add comments to documents or send anyone a link to it. Older versions of files are also stored for up to one month.
For more FAQs on our Backup and Go service, click here
With your permission, we remotely access your computer using desktop sharing technology. This way we can provide direct service over the Internet via a highly secure, online delivery platform. You can see a video of a Tech Support 360 service session in action right here.
We can help you focus on what you do best. And that could really boost your productivity. A lot of small- and medium-size business owners and their key employees spend time troubleshooting technology: trying to fix computer issues or configure peripherals. With AT&T Tech Support 360 you can leave all that behind – we'll take care of just about everything.
Count on us for live, 24/7, remote, U.S.-based IT support that fits your business now and as your company grows. Take a look at our Subscription Service Packages for scalable solutions based on your number of computers or users.
Relying on Tech Support 360 also means you won't have to hire your own IT department. And that often equals both time and cost savings. Plus we're available when you need us: on weekends and holidays, at 2 in the morning…virtually anytime.
You can protect your critical business data, as well. Online Data Backup solutions offer automatic and unlimited backup of data from your computer to a remote, online storage cloud. So your important files are backed up and available to view or access from a web-connected mobile device. Just think of the peace of mind you'll gain knowing you've got business continuity.
Want to find out more? Check out all of the Services.
Just about everything you might ever need, IT-wise. From troubleshooting and fixing computer problems to software training, help with your connected peripherals, and smart devices, online data backup and more – Tech Support 360 can help. Feel free to explore our Services to see what can do for you.
Here are a few examples:
*External IPs must be supplied by internet provider
And that's just a start!
In addition to their ability to detect and remove active threats with our spyware/virus removal our techs can provide a consultative review of existing security features to protect against future attacks, such as:
With AT&T Tech Support 360, you can choose next-available help – or schedule a session at a date and time that work best for you. Ready to make a service ticket? We have several options:
Visit us online at tech360.att.com. If you're already a customer, just log in to your account to get started.
And remember: We're available for Live Chat if you ever have questions.
New customer? Take a look at our Services.
We'll call you to begin your service ticket – so you don't have to spend time on hold or wait around during a big "service ticket window." Your time is valuable!
Here's what you can expect:
Great question. We think your data security and privacy are essential. You can be confident that our technicians can only access your computer when you log in and request service. Once your service is complete and you log off, we will no longer be able to "see" or access your computer.
And security is always a big part of Tech Support 360 service. We use a 128-bit encrypted connection between your computer and the technician's computer. This sets up a unique, highly secure one-to-one session.
You'll be able to see what the technician is doing on your machine the whole time. You choose to initiate a remote support session and you can end a session by simply closing the support window on your desktop. While your session is in progress you'll see the technician using your cursor to locate and fix problems. At almost any time you can override these actions simply by moving the mouse.
Remote technical support (also known as "online computer and technical support") allows us to remotely view your computer screen and operating system right over the Internet via remote control.
You can even sit at your desk and watch what the tech is doing.
Remote support works through desktop sharing technology. This means that one of our U.S.-based, IT-certified technicians can view and interact with your computer, working to identify and resolve problems or set up you new technology fast.
For instance, we can set up your wireless network, perform software installation, and help you maintain your computer and devices.
Quite a few – just about everything you need to keep your business up and running. Covered devices include PCs and Macintosh®® computers, laptops, netbooks, tethered smartphones, tablets, routers, computer software and computer peripherals, such as printers, digital cameras, MP3 players, scanners, fax machines and more.
Windows 7, Windows 8, or Windows 10 with limited support available for Windows 2000, Windows XP, and Windows Vista. MAC® OS X 10.8 or above with limited support available for MAC® OS X 10.4 (Tiger), MAC® OS 10.5 (Leopard), MAC® OS X 10.6 (Snow), and MAC® OS X 10.7 (Lion)
Smartphone or Tablet Device Minimum Requirements: iPhone or iPad with iOS version 3.0 or above, Android based tablet or phone with OS 2.3 version or above, or Windows RT based tablet.
Peripheral Device Minimum Requirements: In order to receive support on a peripheral device, its system requirements must meet (PC/Mac® subscription or One Time Service) minimum system requirements. Device must be tethered via USB cord to the computer.
Our U.S.-based computer technicians have a wide array of industry standard certifications such as: Microsoft® Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals and Network Administrators.
Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive 2-week training course on excellent service delivery and the virtual interface. At AT&T Tech Support 360, you're in good hands!
Support for Smart Device Connectivity included:
Supported Devices include:
In order to receive support on Smart Devices, the customer’s technology environment (e.g., network, computer, mobile device, application) specifications must meet the minimum system requirements of the supported products (devices and control applications).
Technicians will use commercially reasonable efforts to support Smart Devices, operating systems, and software covered in the scope of work for services that are currently supported by the original manufacturer. Any technology that is no longer supported by the original manufacturer may have limited support.
Minimum System Requirements
General Service Exclusions
Mobile Data Usage
Services for mobile devices with a wireless data network connection (including but not limited to smartphones and tablets) may impact a device’s data usage. User is responsible for any and all charges related to user’s wireless data network service plan.
If you think of anything else, let us know! We can help with almost any questions – or a specific question about a Tech Support 360 service and what's right for your business. Feel free to contact us 24/7 via online Live Chat. Or call 1.888.855.2338 or send an email to email@example.com.
You can also explore our Services here.