You've got questions, we've got answers


Tech360 is a live, 24/7, U.S.-based, remote technical support solution that provides direct service over the Internet via a highly secure, online delivery platform. Most of the work we perform for you is handled right over the Internet. It's like having your own professional IT department or helpdesk - without the overhead costs. We also offer a cloud data backup solution, Backup and Go, to help protect your business files.

Our remote, U.S.-based, IT-certified technicians are available to help you 24/7 (either scheduled service or next available) with day to day IT challenges and needs or with questions related to your Backup and Go service. We are there when you need us. We offer our remote IT service in single seat and multi-seat subscriptions* to meet your business needs. Our techs can be your primary IT resource, or the backup to an existing IT resource when after hours and weekend support is needed.

You can count on:

  • Help from U.S.-based, IT-certified technicians
  • A solution that's more cost effective than depot services
  • Support that grows with your company - where business takes you

*Each “seat” of a remote IT support subscription allows registration of 1 PC or Mac for 1 user; additionally, 1 smartphone and 1 tablet is supported with each registered computer for that user along with unlimited peripherals and IoT device support for your office.

Choose one of our Subscription Service Packages and you’ll gain the peace of mind that comes with ongoing remote tech support - plus the benefit of a predictable monthly cost.

Read this Tech360 flyer to learn more!

Watch these videos!

Backup and Go offers hassle-free online data backup with unlimited storage per computer. Key features for the service include:

  • Automatic, continuous and unlimited online data backup of data from your PC or Mac
  • Remote access to backed-up data from any web-enabled computer or Smartphone
  • Ability to share documents and collaborate with designated team members
  • 24 X 7 live remote technical support

Backup and Go secures Mac® and PC files but goes beyond continuous backup. It includes online services that lets you search and view documents on any web-connected device. Documents are displayed for optimized and easy viewing, taking into account the connection speed and display size. You can also add comments to documents or send anyone a link to it. Older versions of files are also stored for up to one month.

For more FAQs on our Backup and Go service, click here

Tech360 supports businesses of all sizes. We offer single and multi-seat subscription packages for remote IT support services, so if you’re a business owner of one – or of many – we have you covered. Our cloud data backup service covers a single computer. Check out the Plans & Pricing section to find the right fit for your business.

  • For single seat remote IT support subscription packages, view the Comparison chart to select the plan that works best for you!
  • For our multi-seat remote IT support subscription package, Small Office (up to 5 seats), learn more here

With your permission, we remotely access your computer using desktop sharing technology. This way we can provide direct service over the Internet via a highly secure, online delivery platform. You can see a video of a Tech360 service session in action right here.

We can help you focus on what you do best. And that could really boost your productivity. A lot of small- and medium-size business owners and their key employees spend time troubleshooting technology: trying to fix computer issues or configure peripherals. With AT&T Tech360 you can leave all that behind – we'll take care of just about everything.

Count on us for live, 24/7, remote, U.S.-based IT support that fits your business now and as your company grows. Take a look at our Subscription Service Packages for scalable solutions based on your number of computers or users.

Relying on Tech360 also means you won't have to hire your own IT department. And that often equals both time and cost savings. Plus we're available when you need us: on weekends and holidays, at 2 in the morning…virtually anytime.

You can protect your critical business data, as well. Our cloud data backup solutions offer automatic and unlimited backup of data from your computer to a remote, online storage cloud. So your important files are backed up and available to view or access from a web-connected mobile device. Just think of the peace of mind you'll gain knowing you've got business continuity.

Want to find out more? Check out all of the Services.

Just about everything you might ever need, IT-wise. From troubleshooting and fixing computer problems to software training, help with your connected peripherals, and smart devices, online data backup and more – Tech360 can help. Feel free to explore our Services to see what can do for you.

Here are a few examples:

  • Locate and remove viruses, plus install and configure anti-virus software
  • Stop pop-ups, remove adware/spyware, and install/configure anti-spyware software
  • Speed up your PC and increase performance
  • Fix email and software problems
  • Fix printer, scanner, digital camera and other peripheral device problems
  • Help with smart device connectivity: installation, activation, ongoing support and mobile device connectivity
  • Fix error messages, frozen screens and much more
  • Perform standard maintenance and Windows updates/patches
  • Assistance with setup and standard usage of your mobile devices
  • Install, configure and provide standard usage training on new external hardware devices
  • Install small office and home office networks (including wireless networks)
  • Install, configure and provide general usage training on business software applications (Microsoft Excel, Word, PowerPoint, Quickbooks etc.)
  • Transfer data from one PC or Mac® to another
  • Assistance with IP support
    • Install, update and configure software firewalls
    • Configure internal and external IPs on supported devices*

*External IPs must be supplied by internet provider

And that's just a start!

In addition to their ability to detect and remove active threats with our spyware/virus removal our techs can provide a consultative review of existing security features to protect against future attacks, such as:

  • Anti-virus & firewall to guard against known infections
    • Check status and install updates for existing software
    • Install preferred anti-virus software if one is not present
    • Confirm Windows or 3rd party firewall is active and configured correctly
  • Data Backup to help protect your computer files
    • Install and configure our Backup & Go software to ensure critical data is backed up
  • Operating System Updates to stay current
    • Review and install any pending security updates
    • Ensure critical updates are set to download and install correctly

You can find out directly from them. Read their 360 Stories to get ideas. We always love hearing back from customers.

With AT&T Tech360, you can choose next-available help – or schedule a session at a date and time that work best for you. Ready to make a service ticket? We have multiple options for you to schedule a remote tech session:

  1. Call us at 1.888.855.2338 and speak to a specialist who will get you scheduled at a time you select
  2. Visit us online at If you're already a customer, just log in to your account and schedule service from the “My 360 Services” page
  3. Use the Tech360 Mobile App and schedule your service appointment from the palm of your hand. Download it on the App Store or Get it on Google Play
  4. Lastly, if you've already got the AT&T Tech360 PC Diagnostic Tool installed on your computer, you can simply click the "Get Live Help" option and go from there!

And remember: We're available for Live Chat from the web or mobile app if you ever have questions.

New customer? Take a look at our Services.

We'll call you to begin your service ticket – so you don't have to spend time on hold or wait around during a big "service ticket window." Your time is valuable!

Here's what you can expect:

  1. To begin your service, you'll receive a phone call from one of our technicians. So there's no waiting on hold.
  2. Your tech will walk you through the steps to initiate your service session. You'll be online with the tech in almost no time.
  3. Thanks to desktop sharing technology, the tech will be able to temporarily access and view your desktop - and perform a wide range of IT functions. You're fully in control: You can take over the session at almost any time.
  4. Every service session is recorded for your security.
  5. And while the tech is working, you can just sit back and relax. Or take care of some business. It's up to you!
  6. While your computer is getting serviced, you'll be able to see exactly what the tech is doing - right on your computer screen.
  7. At the end of your session, we'll let you know we successfully completed what you asked us to do. So you can get back to business - fast.

Great question. We think your data security and privacy are essential. You can be confident that our technicians can only access your computer when you log in and request service. Once your service is complete and you log off, we will no longer be able to "see" or access your computer.

And security is always a big part of Tech360 service. We use a 128-bit encrypted connection between your computer and the technician's computer. This sets up a unique, highly secure one-to-one session.

You'll be able to see what the technician is doing on your machine the whole time. You choose to initiate a remote support session and you can end a session by simply closing the support window on your desktop. While your session is in progress you'll see the technician using your cursor to locate and fix problems. At almost any time you can override these actions simply by moving the mouse.

Remote technical support (also known as "online computer and technical support") allows us to remotely view your computer screen and operating system right over the Internet via remote control.

You can even sit at your desk and watch what the tech is doing.

Remote support works through desktop sharing technology. This means that one of our U.S.-based, IT-certified technicians can view and interact with your computer, working to identify and resolve problems or set up you new technology fast.

For instance, we can set up your wireless network, perform software installation, and help you maintain your computer and devices.

Quite a few – just about everything you need to keep your business up and running. Covered devices include PCs and Macintosh®® computers, laptops, netbooks, tethered smartphones, tablets, routers, computer software and computer peripherals, such as printers, digital cameras, MP3 players, scanners, fax machines, smart/IoT devices, and more.

A high speed Internet connection. Windows 8 or Windows 10 with a minimum of 1 GB system memory. MAC® OS X 10.11 or above.

Smartphone or Tablet Device Minimum Requirements: iPhone or iPad with iOS version 8.0 or above, Android based tablet or phone with OS 4.1 version or above, or Windows RT 8.1 or above based tablet.

Peripheral Device Minimum Requirements: In order to receive support on a peripheral device, its system requirements must meet (PC/Mac® subscription or One Time Service) minimum system requirements. Device must be tethered via USB cord to the computer.

Our U.S.-based computer technicians have a wide array of industry standard certifications such as: Microsoft® Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals and Network Administrators.

Every technician is pre-qualified, has 3+ years of experience in a help desk environment and completes an extensive 2-week training course on excellent service delivery and the virtual interface. At AT&T Tech360, you're in good hands!

  • Assistance with general performance issues
  • Troubleshooting/resolving problems such as error messages
  • Troubleshooting and solving software problems
  • Assistance with using/customizing UI features
  • Installation of applications from an app store
  • Help with basic usage of preinstalled applications
  • Securing a wireless network
  • Voice based assistance with setting up, configuring, and troubleshooting connectivity with peripheral devices
  • Sync mobile devices with PC application
  • Configuring data back up to a local storage device
  • Assistance with uploading photos to internet-based services
  • Assistance with downloading licensed media from the internet
  • Troubleshooting sync software issues
  • Sync contacts, e-mails, and calendar with computer, laptop or tablet

Support for Smart Device Connectivity included:

  • Installation Support:
    • Remote installation support of Smart Devices in categories below
  • Activation Support:
    • Smart Device connectivity of a hub to the network
    • Smart Device connectivity of a device to the hub
  • Ongoing Support:
    • Ongoing network connectivity issues related to home router, hub, and Smart Device
    • Direct to manufacturer resources for device and application usage
  • Mobile Device Connectivity:
    • To control application on Android and iOS devices

Supported Devices include:

  • Hubs
  • Thermostats
  • Door Locks
  • Sensors
  • Cameras
  • Switches and Outlets
  • Wearables
  • Lighting
  • Entertainment (e.g.., Sonos)


  • Trade professional installation and on-site installation
  • See minimum system requirements and exclusions for general limitations


  • All terms and conditions of current subscriptions apply

In order to receive support on Smart Devices, the customer’s technology environment (e.g., network, computer, mobile device, application) specifications must meet the minimum system requirements of the supported products (devices and control applications).

Technicians will use commercially reasonable efforts to support Smart Devices, operating systems, and software covered in the scope of work for services that are currently supported by the original manufacturer. Any technology that is no longer supported by the original manufacturer may have limited support.

Minimum System Requirements

  • Unless otherwise noted, the following are the minimum system requirements for mobile service:
    • Android (4.1 or greater), iOS (8.0 or greater), Windows RT 8.1 or above, or Windows 8+ and
    • A high speed internet connection (for remote access, where applicable)
  • Unless otherwise noted, tablet support is provided primarily through voice based support and remote access is used as appropriate to meet a customer's request for Smart Device assistance.

General Service Exclusions

  • Services shall not include any tasks which:
    • Invalidate or could potentially invalidate manufacturer warranties' or
    • Constitute or could potentially constitute rooting or jailbreaking; or
    • Replace or upgrade an existing OS installation
  • Services will not be performed on Smart Devices that have been rooted or jailbroken or if the manufacturer's warranty has been invalidated
  • Services will not be provided on illegal or unlicensed copies of applications, including OS software.
  • In addition, unless otherwise noted the following activities are excluded:
    • Troubleshooting and resolution of Internet connectivity issues between the modem/router and service provider's network (these issues will be directed to the service provider's support organization for resolution)
    • Resolution of hardware issues (these issues will be directed to the OEM's support organization for resolution).

Mobile Data Usage

Services for mobile devices with a wireless data network connection (including but not limited to smartphones and tablets) may impact a device’s data usage. User is responsible for any and all charges related to user’s wireless data network service plan.

If you don't see your question answered above, our people are available for Live Chat almost anytime - so let us know how we can help.

You can also call 1.888.855.2338 or send an email to We're here for you 24 hours a day, 7 days a week.